Q: What happens after I place my order?

A: Your order is processed within 24 hours from receiving it. We process all orders as they are received, during business hours 9:00 a.m. to 5:00 p.m. PST, Monday through Friday. Orders received on weekends are processed Monday morning.

Q: When will my report arrive?

A: Your order, be it an E-mail or an Assembled and mailed Edition, will be processed within 24 hours during normal business hours. Printed and bound reports are shipped via first class mail. We will notify you of any delay via e-mail. In the event of a holiday, your report will be processed the next business day.

Q: How do I cancel an order?

A: You may cancel your order at any time before it has been submitted by pressing the reset button on the secure order page. Orders are submitted to us once you click submit the order button. If you wish to change or cancel your order after your order has been submitted, please send us e-mail as soon as possible to [email protected] Include in the e-mail your name and address, include the name of the report you ordered. Please indicate what change you wish to make to your order, or instruct us to cancel the order. We will reply with a confirmation via e-mail when we receive your notification.

Q: How can I pay for my report?

A: Currently we accept Visa and MasterCard money orders and checks. In the future, we plan on supporting a wider-variety of payment methods including American Express or e-cash. We also plan on offering the option to phone, fax or mail in your order.

Q: What if I lose or accidentally delete my report?

A: In the event that you lose or accidentally delete your report, Celestial Reasoning is happy to process one complimentary re-send as a matter of courtesy so long as we're advised within 30 days of your original order date. Future requests for additional copies or requests outside the 30-day window will incur an additional $5.00 charge. Please direct requests for additional report copies to our e-mail [email protected]